Welcome to the Australia Post Customer Feedback Survey. We would greatly appreciate feedback on your most recent visit, to help us improve our service to you. The survey should take around 4 minutes.

* Required information

Please enter the 7 digit outlet ID number located on your receipt. Click here to find the location of the outlet ID number. *

Please provide your 8 digit receipt number. To view an example receipt click here. Please enter all digits. *


About your visit


Please provide your feedback

How would you rate your overall satisfaction during your most recent visit? *

Not at all satisfied

Extremely satisfied

How satisfied were you with the wait time before being served? *

Not at all satisfied

Extremely satisfied

How satisfied were you with the wait time before a Self Service Terminal became available? *

Not at all satisfied

Extremely satisfied

How would you rate the overall friendliness and helpfulness of staff, during your most recent visit? *

Not at all satisfied

Extremely satisfied

How would you rate the staff member's product knowledge, during your most recent visit? *

Not at all satisfied

Extremely satisfied

How would you rate the friendliness and helpfulness of the concierge? *

Not at all satisfied

Extremely satisfied

How would you rate the product knowledge of the concierge? *

Not at all satisfied

Extremely satisfied

How would you rate the Self Service Terminal's ease of use? *

Not at all satisfied

Extremely satisfied

How would you rate the Self Service Terminal's range of available services? *

Not at all satisfied

Extremely satisfied

How would you rate the Self Service Terminal's range of available payment methods? (Cash/Debit Card/Credit Card) *

Not at all satisfied

Extremely satisfied

How likely are you to recommend this specific Australia Post retail outlet to a family member, friend or colleague? *

Not at all likely

Extremely likely


Personal information


Comments


Your comments are subject to our obligations relating to the elimination of discrimination, harassment and bullying. Offensive language, derogatory, libellous or defamatory comment and racial, ethical, religious, gender or cultural slurs are unacceptable. Inappropriate comments will be deleted.


Prize Draw Entry


Congratulations to our recentprize draw winners

Congratulations to the winners of the regional prize draws for September 2014: Roger Sides of Kainga NSW (NSW/ACT); Frances McKenzie of Sunnybank hill QLD (QLD); Scott Chesterman of Canterbury VIC (VIC/TAS); HF Chor Cannington WA (SA/WA/NT). Each has won $1,000 worth of gift cards.

*Entry is open to customers who complete the feedback survey prior to 5pm on 30 June 2014 after visiting a participating Australia Post retail outlet. Terms and conditions apply. Click here to view full terms and conditions.