Welcome to the Australia Post Customer Feedback Survey. We would greatly appreciate feedback on your most recent visit, to help us improve our service to you. The survey should take around 4 minutes and by participating you can enter the draw to win $1,000 worth of gift cards*.

* Required information

About your visit

Please enter the 7 digit outlet ID number located on your receipt, brochure or parcel sticker. Click here to find the location of the outlet ID number. *


Please provide your feedback

How would you rate your overall satisfaction during your most recent visit? *

Not at all satisfied

Extremely satisfied

How satisfied were you with the wait time before being served? *

Not at all satisfied

Extremely satisfied

How would you rate the overall friendliness and helpfulness of staff, during your most recent visit? *

Not at all satisfied

Extremely satisfied

How would you rate the staff member's product knowledge, during your most recent visit? *

Not at all satisfied

Extremely satisfied

How likely are you to recommend this specific Australia Post retail outlet to a family member, friend or colleague? *

Not at all likely

Extremely likely


Personal information

Please provide your 8 digit receipt number. To view an example receipt click here. Please enter all 8 digits. *


Comments


Your comments are subject to our obligations relating to the elimination of discrimination, harassment and bullying. Offensive language, derogatory, libellous or defamatory comment and racial, ethical, religious, gender or cultural slurs are unacceptable. Inappropriate comments will be deleted.


Prize Draw Entry


How helpful was the mobile phone display in assisting with your purchase selection? *

Not at all helpful

Extremely helpful

How would you rate the staff member's product knowledge specifically relating to your mobile phone purchase? *

extremely poor

excellent

Were your expectations about what you thought would happen met? *

Not met at all

Exceeded

How convenient were the opening hours of the post office for you to collect your parcel? *

not at all convenient

extremely convenient

How convenient was the location / proximity of the post office for you to collect your parcel? *

not at all convenient

extremely convenient

If the opportunity was still available, how likely would you be to donate to the Australia Post "Our Neighbourhood" Community Investment Program next time you were at the post office? *

not at all likely

extremely likely

If there is / was a self-service terminal in your Australia Post outlet that you could use to pay your bills using cash, how likely would you be to use it? *

not at all likely

extremely likely

How likely would you be to consider credit card as a method of payment for paying your bills at an Australia Post outlet? *

not at all likely

extremely likely

If a credit card surcharge was applied, how likely would you be to use credit card as a method of payment to pay your bills at an Australia Post outlet? *

not at all likely

extremely likely

How would you rate your experience paying your Telstra bill at Australia Post? *

not at all likely

extremely likely

How likely are you to recommend Telstra to a friend or colleague? *

not at all likely

extremely likely

If there is / was a self-service terminal in your Australia Post outlet that you could use to pay your bills using cash, how likely would you be to use it? *

not at all likely

extremely likely

How likely would you be to consider credit card as a method of payment for paying your bills at an Australia Post outlet? *

not at all likely

extremely likely

If a credit card surcharge was applied, how likely would you be to use credit card as a method of payment to pay your bills at an Australia Post outlet? *

not at all likely

extremely likely

How would you rate your experience paying your Telstra bill at Australia Post? *

not at all likely

extremely likely

How likely are you to recommend Telstra to a friend or colleague? *

not at all likely

extremely likely

For the bills you paid at Australia Post today, how likely would you be to consider paying them online? *

not at all likely

extremely likely

How likely would you be to want to receive your bills online as opposed to by mail? *

not at all likely

extremely likely


Congratulations to our recentprize draw winners

Congratulations to the winners of the regional prize draws for January/February 2014: Jun Wen Shen of Ermington NSW (NSW/ACT); Alan Sun of Glen Waverley VIC (VIC/TAS); John Kingston of Newport QLD (QLD); Sue Shewaha of Ingle Farm SA (SA/WA/NT). Each has won $1,000 worth of gift cards

*Entry is open to customers who complete the feedback survey prior to 5pm on 30 June 2014 after visiting a participating Australia Post retail outlet. Terms and conditions apply. Click here to view full terms and conditions.